Our Commitment

Your satisfaction matters deeply to us, and we aim to handle every request with care and fairness.

You may return your order within 7 days of delivery in line with South African law. Items returned must be unused and in their original condition and packaging. Return shipping costs apply and will be deducted from your refund total. Simply reach out to us with your order number and return details via the Contact Us page above to start the 7-Day return process.

We will gladly consider exchanges within 7 days of receipt of your delivery. Items must be unused and in their original condition and packaging. Exchange shipping costs apply and will be for your account; note that there will be 2 shipping costs. First to send the item/s back to us and for us to send your new items to you. Simply reach out to us with your order number and exchange details via the Contact Us page above to initiate an Exchange process.

In the unlikely event that any of your items purchased are received defective, damaged, or incorrect, kindly notify us immediately via our Contact Us page. Simply reach out to us with your order number and the item details via the Contact Us page above to initiate the process. We will then contact you expediently for resolution.

Simply use our Contact Us page options to reach out to us with your order number, item details and reason for the return or exchange. We will then reach out to you with further information. Do not return any items without us having responded to your request for return or exchange.

Refunds are processed within 14 days of our receipt of the item/s and after inspection and assessment. Refunds are issued via the original payment method. We will reach out to your contact details provided on order should there be any issues identified upon inspection or assessment or in the event that a refund via the original payment method is not possible.

A Gentle Note: Each Lireza piece is naturally unique and slight variations, inclusions or natural features are part of its beauty and not considered defects. That said, the following are considered non-returnable items. Items that have been used. Items that show signs of use. Items that show signs of normal wear and tear through use. Items damaged through use. Items that have been customised or personalised in any way.

Return or exchange shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We take great care in preparing your order so it reaches you safely and beautifully.

We ship throughout South Africa only subject to our courier partner limitations. All major and minor centres within South Africa are covered.

All orders are shipped with The Courier Guy for reliable nationwide delivery.

Orders are generally prepared within 1 to 3 business days from order confirmation.

Delivery is aligned to our courier partner. 1 to 3 business days for deliveries within Major Cities. 3 to 5 business days for outlying areas. Delays may occasionally occur which is beyond our control.

Shipping and delivery fees are subject to the method of delivery and the fees charged by our courier partner.

You will receive a tracking number once your order has been dispatched. You may use this tracking number on our courier partner order tracking portal.

Please ensure your delivery details are accurate. Lireza and/or our courier partner cannot be held responsible for delays due to incorrect information. If delivery is unsuccessful due to incorrect details or unavailability, additional shipping fees may apply. Responsibility for the goods transfers to you upon delivery.

We stand behind the quality of every Lireza piece.

In line with the Consumer Protection Act, we offer a 6-month warranty covering manufacturing defects and faulty workmanship on our gemstones.

This warranty does not cover normal wear and tear, damage from misuse, impact, or improper care and exposure to chemicals, excessive water, or harsh conditions not suitable for our products.

Simply reach out to us with your order number and warranty claim details via the Contact Us page above to start the process. We will reach out to you for additional information and ensure that your claim is handled with care and fairness.

Shipping and delivery fees related to the return to us or replacement delivery to you of warranty claim items is for your account unless, upon our inspection and assessment processes, manufacturing defects or faulty workmanship is identified and confirmed to you.

Approved warranty claims may result in either a repair to the item, a replacement of the item or a refund if a repair or replacement is not feasible. or possible as determined through our inspection and assessment processes.

Your privacy is important to us. At Lireza, we respect and protect your personal information in accordance with South African law.

Your name and contact details. Your delivery information. Your payment details.

We use your information to process your order, deliver your items, communicate with you and improve your experience.

By using our website, you consent to the collection and use of your information. We only share your relevant information with trusted partners like couriers and payment gateways.

We implement appropriate security measures to protect your personal information. You may request access to your data, request correction of your data or request deletion of your data at any time.